Refunds and cancellation

Updated 27 October 2026

The report is personal digital content: we start preparing it from your data right after payment. Here is when we refund and how to ask for it.

Full refund

• you cancel the order before the report is sent to the chat: write to us right after paying, as the report usually arrives within an hour;
• the report hasn't arrived within 24 hours of payment and you don't want to wait;
• you were charged twice for one order: we refund the extra payment.

We fix the report or refund you

• the report doesn't open, arrives in the wrong language or was calculated from data other than what you entered, through our fault: we send a corrected report within 3 business days, or refund you if we can't;
• you made a mistake in the date, time or place of birth: within 7 days of receiving the report we recalculate it once, free of charge, with the correct data.

When we don't refund

Once you have received the report, we don't refund because you disagree with the interpretation or expected a different result: the report describes possibilities and doesn't guarantee them. This is because at payment you asked for the report to be delivered right away and acknowledged that once you receive it, the right of withdrawal no longer applies, see Terms of purchase, section 7.

How to ask for a refund

Write to richwelcode@gmail.com or on Telegram @RichlifeCode with the name on the order, the plan, the payment date (or the order number) and what happened. We reply within 2 business days.

Refunds go back the way you paid. A card refund usually arrives in 3⁠–⁠10 business days, depending on your bank.

These terms do not limit the rights you have as a consumer under the law of the country where you live.